UPLOAD HELP

This page contains important information regarding best practices and troubleshooting related to the use of Aspera Connect for upload of assets to UMG. Please share with your file uploader to assist with timely and spec compliant asset deliveries.

ASPERA CONNECT

OVERVIEW

The following is a summary of best practices that users should follow when uploading assets via Aspera Connect.

GENERAL

Users should always use Aspera to upload assets to UMG.
All Aspera users should follow the prompts from their web browser to install the Aspera Connect browser plugin and desktop application.

TARGET TRANSFER RATE

To achieve the fastest upload speeds possible for a given user, it’s recommended that users set the maximum transfer rate as close as possible to the highest bandwidth available on the host machine.
If working on a shared network, consult your IT staff on recommended bandwidth settings.

How to Find the Setting:

With Aspera Connect open, open the Activity window, and select the “Show in Transfer Monitor” icon to open the Transfer Monitor window for the applicable transfer (see arrow pointing to the icon in screen grab below).
Adjust the Target Transfer rate by moving the arrow pointer to the desired rate.

MAX CONCURRENT TRANSFERS AND RETRIES

It is highly recommended that users set “Maximum Concurrent Transfers” to “1”. Enabling multiple concurrent transfers will result in the splitting up of the available bandwidth across multiple uploads, and potentially slow down time sensitive uploads of single assets.
If a user’s internet connectivity is being continuously interrupted, user may elect to increase the number of automatic retries when uploads fail. The default number of retries is 3.